I moved from NJ in 2008. I decided to go with Greenfield Insurance. Who signed me up with "Castle Key Indemnity" out of Texas ( a branch of Allstate) My premiums were higher than in NJ, but, I figured that since I'm now in the "Hurricane State" it was the norm for a high Bill. This past Sept I had a $500.00 increase (1 year $2700.00) I decided to shop around and I'm glad I did! I have MORE coverage at just less than 1/2 the price. Shop around people! Now after writing 2 Email to Greenfield, I am still getting a Bill from Castle Key wanting more money... So, my final Email will be after this review.
Went in into this location with my 5 year old who needed to use the restroom badly and was told it was ok until the woman asked do I have insurance thorough Allstate. I told her no and she stated the rest room isn’t public and sent me and my poor child on my way in the pouring rain. I will never get Allstate ever ! This was the worst customer service experience I’ve ever had and my child!!!
I received a call from Greenfield Ins saying they were gong to cancel my insurance on the 15th for non payment. I asked is my payment late? She said "no", I asked when it was due, she sad the 15th. So basically they have a cancellation letter ready to go if you are late 1 day. Spoke to wife, payment was sent in. How nice to call a customer 2 weeks before payment is due and say its going to be cancelled. I left a message for the manager and she didn't even have the professional courtesy to return me call. That's the worst part. I have Allstate for my rental property, they seem good.
Let's just say I'm starting to believe there is greener grass on the other side of the fence. 20+ years with this office but it was bought out around 10 years ago. The little talking lizard looks better and better each day. :-(
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